This week, Max Mauldin, President of Bank Independent, spoke with us about the values of being college students. He spoke of his own personal values, but he also used an example of the bank's values. He held up five posters, one at a time. Each displayed one of the bank's values printed in bold on the high-gloss poster board. As each of the signs flashed, I realized that these were values I believed should be instilled in every business policy. Below are each of the values; they explain how Mr. Mauldin uses them and how I believe they should be used.
People: The people who work at Bank Independent are an asset to the company. Each man pulls his own weight, and should be respected as an asset. The same goes with most things in life. I strongly believe that everyone placed on Earth was put here for a reason. Because each person is meant to further the world, he or she should be treated as if they matter: their thoughts, opinions, values, everything.
Community: The bank employees invest in the community that they work and live in. This means treating the customers as family, not as strangers. In life, connections must be made in order to establish a foundation and hope for progress. These connections require a constantly strengthening relationship among its founders.
Strength: Bank Independent is a safe and sound organization, because it hires people trained in their talents and efficient in those talents. Each person alive is granted at least one talent to develop and prize. People should assume the attitude of Bank Independent and become strengthened in their talents and use them to the best of their ability so that they can hold a secure and stable place in the world.
Service: Service should be provided to customers and team members personally. The key word here is "personally." After all, isn't that what service means? Service is something done for someone in order to help them or improve their condition. The way this works in business is the same in life: If employees are treated personally, they are more likely to be personal and genuine with customers as well. In life, always treat your peers the way you wish to be treated, so that you may be rewarded in tenfold.
And last but not least...
Convenience: To Bank Independent, this means being available for customers when it is needed. People should always be available for those who need them. Respect and trust are gained for those who are dependable and available to go to and seek help from.
Again, there are many things that Mr. Mauldin spoke about, but these are the top five that struck me. Maybe you agree, or disagree, feel free to leave comments.
I agree. I liked what he had to say about these values. I think they can be used in any business and that is what I liked most about them. In general, "it's all about the customer".
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